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Title : How Does the Indonesian Ticketing System Work?
link : How Does the Indonesian Ticketing System Work?
How Does the Indonesian Ticketing System Work?
One of the steps to facilitate the customer service team in ending consumer problems by setting up an Indonesian ticketing system, where each problem that enters can be resolved more quickly and structured. Whenever and after all, a business must still include many people, whether it's company employees or some loyal consumers who enjoy the products of our brand or company. That way, of course there will still be problems, especially if the brand or company has a website and is actively used.
With the opportunity for questions or complaints from loyal consumers, the Indonesian ticketing system owned by most companies will help several teams to end the problem quickly. The existence of this ticket system, all the problems are getting more organized and of course getting better. The ticket system is better than many other ways to address loyal customer questions or concerns.
Indonesia's ticketing system has also been used by a customer care base called Sociomile.com. With sociomile.com, each input from loyal customers who are present from several types of streams will be handled more easily with just one basis. Sociomile can be driven by several agents so that team work can end each problem more quickly.
Then what are the advantages of using the ticket system on Sociomile? The existence of management from this ticket system, every problem that comes in can be more structured. The agent can make a group of each problem that goes on and on and continue to the agent that has the potential to end the problem. problems that have been over will be stored in the database, until one time there is a similar problem, agents can find a way out faster.
Sociomile.com can be used by selecting several package options ranging from bronze, silver, and gold. Each package has a certain inequality even though all have used Indonesian ticketing schemes in accordance with the standards. For example if you choose the bronze package you will get 1 Account per Channel, Twitter Mention Channel, Twitter Direct Message Channel, E-mail Channel, and Full access to Report. If you choose the gold package, you will get 3 Accounts per Channel, All Features in Silver, Facebook Wall Channels, Access to Publish Content, Access to Realtime Dashboard and Access to Escalation.
Thus the article How Does the Indonesian Ticketing System Work?
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