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Title : Social Media Must Be Balanced With Social Customer Platform
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Social Media Must Be Balanced With Social Customer Platform
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Customer service is important and acts actively to improve or even reduce the quality of one brand. Inadequate service can certainly have an influence on the reduction in brand quality, on the contrary good service can make the quality of the brand also good although it is inseparable from complaints or add other ones. Most of the entries or complaints are from loyal consumers who use social media. Therefore, we need a social customer platform to balance the amount of input that is present from several types of social media streams.
Before social media developed as it is today, service from customer care services is generally done via telephone flow. Loyal consumers who want to ask protests or questions will generally contact the telephone line, which of course requires more and more time for some customer service agents, also for customers who need to be more patient and make phone calls during business hours. Unlike social media which can be easier for loyal consumers to express their complaints, wherever and at any time.
Therefore, customer service agents need to take advantage of the arrival of social media so that one of the steps to keep in touch with loyal customers is getting faster and more intensive. Then, to simplify the process of working out problems or complaints from loyal consumers, the social customer platform is one of the solutions that must be mastered and carried out by several customer service agents.
Therefore Sociomile.com exists to make it easier for some CS agents to maximize their work time when meeting with loyal customers on a daily basis. Sociomile.com itself is one of the consumer care bases that facilitates the structuring of each customer input that is present from several types of streams (including social media as well) only on a single basis.
By using sociomile, all customer service work becomes easier. Multi agent feature can be very possible for basic control done by some people or agents. Then, the ticketing scheme can also make the input that is present from several types of flow can be more ordered and organized so that the agent also understands which needs to be completed first. Therefore, social customer platforms such as Sociomile become a reference must be owned by each brand or company.
Thus the article Social Media Must Be Balanced With Social Customer Platform
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